We think so many companies can do better with regards to consumer privacy and we want to lead the way. Just because you can collect data, doesn’t mean you should. We value and respect your privacy and take the protection of your personal information seriously.
2. When do we collect your personal information?
As set out in our Privacy Manifesto, we do not collect any personal information in connection with the scanning of a Laava Fingerprint.
We also do not see or collect your personal information when you choose to share personal information with the owners of brands that use our Laava Fingerprints (Brands). This is also covered in our Privacy Manifesto.
However, there are some limited circumstances in which we need to collect your personal information directly from you, including when you:
communicate with us by telephone, email, online (including through our website or help desk), or in person;
when you apply for a position with us;
when you apply to become an investor; or
when you interact with us as a potential or ongoing customer, partner, supplier or service provider.
3. What personal information do we collect and handle?
Personal information is any information or opinion (whether true or not, and whether recorded in a material form or not) about you as an identified individual, or an individual who is reasonably identifiable. The types of personal information we collect and handle may include:
contact information, such as your name, address, phone number, email and/or IP address;
information about your role within your organisation, if you are an existing or potential partner, customer, supplier or service provider of ours;
financial and other relevant details you share with us if you apply to be an investor;
if you apply for a position with us, we might collect information about your qualifications, skills experience, character, screening checks and employment history; and
other information you provide to us via our help desk (or in any query you send to us).
4. Why do we collect your personal information?
We collect, hold, use and disclose personal information primarily to respond to queries, to consider your application for a position with us, or to consider you as an investor, customer, supplier or partner of ours. We may also collect your personal information for related reasons, including:
administrative purposes including record-keeping and internal reporting;
to communicate with you;
for marketing purposes; and
to comply with applicable laws and regulations.
5. Who might we disclose your personal information to?
In the limited circumstances listed in section 2 above where we have collected your personal information, we may disclose your personal information to third parties. The types of third parties with whom we exchange personal information include:
our service providers, including accounting, auditing, legal, banking, payment, delivery, data hosting, research, recruitment, insurance, superannuation, payroll, training and technology services;
for people who apply to work with us, referees and screening check providers (e.g. for background, eligibility to work, suitability and criminal record checks); and
to law enforcement agencies and other organisations where required or permitted by law.
6. What if we can’t collect your personal information?
If you do not provide us with the personal information when required, we may not be able to:
consider your application to join us as an employee;
consider your application to become an investor, customer, partner; supplier or service provider; and
respond to your queries or requests for information.
7. Visitors to our website and cookies
8. How do we protect your personal information?
We take all reasonable steps to keep personal information protected from loss, interference, misuse or unauthorised access, modification or disclosure. These steps may include access controls, encryption, and secure premises. We store personal information in both physical and electronic form, sometimes with the assistance of third parties such as data hosting providers.
9. Direct marketing communications
From time to time, if you have opted-in to receive marketing information from us, we may send you direct marketing communications regarding our services.
We may contact you by electronic messages (e.g. email), online (e.g. through our website), by mail, and by other means, unless you subsequently opt-out or we are subject to legal restrictions. You may opt-out of marketing communications, by contacting us using the contact details below.
10. How can you access and correct your personal information?
The accuracy of the personal information we hold and use is important to us. We take reasonable steps to ensure that the personal information we handle is accurate, complete and up-to-date. To help us keep your personal information accurate, please let us know if there are any errors or changes in your personal information.
11. How can you make a privacy complaint?
12. How to contact us
Contact: Privacy Officer
Address: Ground 1, 1 Francis Street,
Darlinghurst NSW 2010
Phone: +61 2 6190 0618
Last updated: 26 November 2018